Safety Guidelines

Introduction

At Dorobil, your safety and security are our top priorities. We are committed to providing a safe and trustworthy environment for both buyers and sellers. These Safety Guidelines outline the best practices and measures to ensure a secure experience on our platform.

General Safety Tips

  • Protect Your Personal Information: Never share your personal or financial information (such as your full name, address, phone number, or bank details) with anyone on the platform.
  • Use Secure Payment Methods: Always use the secure payment methods provided by Dorobil. Avoid making direct payments to sellers outside the platform.
  • Stay Vigilant: Be cautious of deals that seem too good to be true. Scammers often lure victims with unrealistic offers.
  • Report Suspicious Activity: If you encounter any suspicious behavior or believe you are being targeted by a scam, report it to our support team immediately.

For Buyers

  • Verify Seller Information: Check the seller’s ratings and reviews before making a purchase. Established sellers with positive feedback are more likely to be trustworthy.
  • Communicate Within the Platform: Use Dorobil’s messaging system for all communications with sellers. This ensures that your interactions are monitored and recorded for safety.
  • Inspect Items Carefully: If possible, thoroughly inspect items upon receipt to ensure they match the description provided by the seller.
  • Keep Records: Save all transaction records, including order confirmations, payment receipts, and communication with sellers.

For Sellers

  • Accurate Listings: Provide clear, accurate descriptions and high-quality images of your items. Misleading information can lead to disputes and harm your reputation.
  • Set Fair Prices: Competitive pricing attracts more buyers and builds trust in your store.
  • Prompt Communication: Respond to buyer inquiries promptly and courteously. Good communication helps build trust and can lead to repeat business.

Handling Disputes

  • Open Communication: Most disputes can be resolved through open and honest communication. Contact the other party to discuss the issue and try to reach a mutual agreement.
  • Escalate to Dorobil: If a dispute cannot be resolved directly, you can escalate the issue to our support team. We will investigate and mediate to find a fair resolution.

Account Security

  • Strong Passwords: Use a strong, unique password for your Dorobil account. Avoid using the same password for multiple accounts.
  • Monitor Account Activity: Regularly check your account activity for any unauthorized actions. If you notice any suspicious activity, change your password immediately and contact our support team.

Prohibited Items and Activities

  • Illegal Items: The sale of illegal items, including stolen goods, counterfeit products, and items that violate intellectual property rights, is strictly prohibited.
  • Prohibited Activities: Activities such as fraud, harassment, and spamming are not tolerated on Dorobil. Violators will be subject to account suspension or termination.
  • Compliance with Laws: Ensure that all transactions comply with local, national, and international laws and regulations.

Additional Resources

  • Help Center: Visit our Help Center for more detailed safety tips and guidelines.
  • Educational Materials: Access articles and videos on safe buying and selling practices on our website.

Contact Us

If you have any questions or need assistance, please contact our support team at dorobilshop@gmail.com. We are here to help and ensure you have a safe experience on Dorobil.