GamerProtect

How we protect our buyers and sellers.

At Dorobil, we prioritize the safety and security of our buyers and sellers. GamerProtect is our dedicated program designed to ensure a secure and trustworthy marketplace for all users.

What is GamerProtect?

GamerProtect is a set of policies and procedures implemented to safeguard both buyers and sellers from fraud, scams, and other online threats. It aims to create a safe and reliable platform for trading in-game items, accounts, and services.

How GamerProtect Works

1. Verified Sellers:

   • We verify the identity of sellers through a rigorous verification process.
   • Only approved and trusted sellers are allowed to list their products on Dorobil.

2. Secure Payment Methods:

   • All transactions are processed through secure payment gateways like Bkash, Nagad, and Rocket.
   • Payment information is encrypted to protect your financial data.

3. Transaction Monitoring:

   • Our system continuously monitors transactions for any suspicious activity.
   • Any anomalies are flagged and investigated immediately.

4. Dispute Resolution:

   • In case of disputes between buyers and sellers, our dedicated support team steps in to resolve the issue.
   • Both parties can provide evidence and communicate through our platform to reach a fair resolution.

Buyer Protection

1. Money-Back Guarantee:

   • If the product you purchased is not delivered as described, you can request a refund.
   • Our team will review the case and process the refund if the claim is valid.

2. Quality Assurance:

   • All products listed on Dorobil undergo a quality check to ensure they meet our standards.
   • Buyers can review the seller’s ratings and feedback before making a purchase.

3. 24/7 Customer Support:

   • Our support team is available around the clock to assist you with any issues or questions.
   • You can reach out to us via email, live chat, or phone.

Seller Protection

1. Fraud Prevention:

   • We use advanced fraud detection systems to protect sellers from fraudulent buyers.
   • Suspicious accounts are flagged and reviewed to prevent scams.

2. Secure Delivery:

   • Sellers are encouraged to use our recommended delivery methods to ensure safe and verifiable transactions.
   • Digital items should be delivered through secure channels to prevent unauthorized access.

3. Chargeback Assistance:

   • In the event of a chargeback, our team assists sellers in providing the necessary documentation to dispute the claim.
   • We work with payment processors to resolve chargebacks fairly.

How to Report a Problem

1. Contact Support:

   • If you encounter any issues or suspect fraudulent activity, contact our support team immediately.
   • Provide as much detail as possible to help us investigate the matter.

2. Open a Dispute:

   • Buyers and sellers can open a dispute through their account dashboard.
   • Follow the prompts to submit your claim and supporting evidence.

3. Follow-Up:

   • Our team will keep you updated on the status of your claim and any actions taken.
   • We strive to resolve disputes quickly and fairly.

Conclusion

GamerProtect is our commitment to providing a secure and trustworthy marketplace for all your gaming needs. Whether you’re buying or selling, you can have peace of mind knowing that Dorobil is dedicated to protecting you every step of the way.